Uber India — unfair practice of doing business

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201304

Hi dear,

I have been charged unfair fare on july 20, 2019 by uber for the trip from noida sector 93 to rajnagar extension, ghaziabad.

When i booked the uber cab from uber app for my mother as she is new to town and not aware of route of delhi-ncr.
Uber app was showing fare when i booked the cab was approx inr 370-376. When my mother dropped at destination driver asked for inr 602.17 she was surprised as i have given her only inr 400 in cash to handover the driver after completion of journey. Driver said toll tax of inr 231 has been charged extra for this journey, which was way beyond of approximate fare shown at the time of booking the cab. I agreed to pay the amoount and booked the cab as per fare expectation but driver took the advantage of its monthly pass.

Uber driver took noida-delhi-ghaziabad to maximize toll tax. Though there is another short cut route noida-ghaziabad through dadri-indirapuram to rajanagar extension and there is no toll tax within this route. Many a cabs do take this route who do fair practice.

Since, most of the cab drivers have monthly pass for multiple entry and exit for toll. They use this weapon to target innocent customers to maximize the fares, which is a unfair practice followed up by these cab drivers.

Moreover, when i complained the same to uber they are blindly supporting the driver and undeterred to take any complain against the him.

Same incidence happened to me with ola cabs 2-3 years back but ola has reponded amicably and took my compalin and even reverse backed the extra amount charged.

I want back my extra fare charged for this trip and request uber to penalise those driver, who're involved in these kind o[censored]nfair practice.

Regards,
Niraj