Uber India — wrong cancellation charges from uber

Address:

A1-68 B, Phase 5, Aya Nagar, New Delhi, Delhi, 110047

My name is divy soni and mobile no. [protected]
I booked uber taxi on 21/7/19, 3:37 pm, when i called driver he said he is on a trip and going to drop someone than he will come to pick me, after 5 min he said he is on his way, i was getting late for my train, i called him many times he was rarely picking my phone after waiting of around 15 min he said its raining and he can't come to pickup location and cancelled ride. And uber is charging 42 rs. To me for this. I complaint uber they are saying it is their policy, but i think it's not fair to charge customer without reaching pickup location and cancelling ride. I have attached ride details screenshot. I need your help.