Uber — uber services

Address:	Coimbatore, Tamil Nadu, 641014
Website:	uber.com

Sir / madam

I have received a msg from uber as,

"dear rider, pay only rs.29 for your next 5 uber rides upto 4kms in coimbatore. No promo required. Valid till 24th september. Tca. T. Uber.com/29cbe".

I was booked a cab on 22 sept'17, the driver said that the taxi was not started, pls wait for five minutes. I was waited and seeing the taxi in app. It was not moved. So i have cancelled and again booked the cab.

For that they send cancellation charges of rs. 36.75/- is also be added in the next trip.

Within a min, i book a cab from indian bank peelamedu to kmch which is 2.5 km only. But the taxi fare for this trip is rs.63.43/-

Totally (Taxi fare + cancellation chgs = 63.43 + 36.75) i have paid for the above trip is rs.100/-

1st thing, whether the taxi is not started is my fault??? For putting cancellation charges.

2nd thing, they have send msg for the trips less-than 4km is rs.29/- but they have charged rs.63.43/-

Kindly make an arrangement for refund of extra charge

Thanking you