Uco Bank — charge dispute "refund never processed"

Address:Madhepura, Bihar, 852113

A amount of 380(Rs.190*2) rupees was debited from my account on 20st Feb 2017 for an amazon order (#[protected] but the transaction failed and amazon didn’t received the amount. This amount should have been credited to my UCO Bank account by now, but I have not received the refund till now. I have called the UCO Bank customer service and also emailed the UCO bank all the details many times including the unique transaction reference number no action is being taken but It has been marked as resolved by the bank and I have not got the amount credited back to my account yet. I have confirmed with amazon and they have not received the amount. kindly go through the charge dispute emails, locate the pending refund and follow the path back to amazon's payment processor to locate the amount.

Amazon order no-#[protected]
Transaction Ids –Rs.190-RECOM/PRCR/[protected]
Rs.190-RECOM/PRCR/[protected]
Date of transaction-20th Feb 2017
Account no-[protected]
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18 .11. 2017 Tim 12.21pm mera account se 8000 cat geya he trajececon fil hogeya he mera account se 8000 abi take Nhi aaya he plz help sir account not [protected] mobile no [protected]
Dear sir. UCO bank. Online transactions failed no refund money plz help . my account number [protected] mphone [protected] transactions failed my account belenece debit 18.11.2017.tim 12.21 pm my name Krishna behera
dear sir
a amount of rupess 9998.00 rupee was debited from my account on 12st june 2018 for an amazon order[protected]]. The Authorization Code (Refund Reference Number) for the transaction is[protected]. and my account no. is [protected]. but the transaction failed and amazon didn’t received the amount. This amount should have been credited to my UCO Bank account by now, but I have not received the refund till now. I have called the UCO Bank customer service and also emailed the UCO bank all the details many times including the unique transaction reference number no action is being taken but It has been marked as resolved by the bank and I have not got the amount credited back to my account yet. I have confirmed with amazon and they have not received the amount. kindly go through the charge dispute emails, locate the pending refund and follow the path back to amazon's payment processor to locate the amount.
plz solve my problem sir. i shall be thankful to you.

amazon order no.[protected]
ref. no.[protected]
date of trans. 12/6/2018
account no. [protected]

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