Uco Bank — UCO bank is not giving me my amazon refund of 5146. amazon initiate me this refund on 8/05/2017

Address:	Ujjain, Madhya Pradesh, 456001
Website:	amazon

I did not get my refund of 5146 till today, amazon initiate refund on 8/05/2017 but i did not get it in my account.
i call to amazon customer care and uco bank customer executive but amazon told that we have initiate and gave a refrence id and say that call to your bank customer care and when i call to bank customer care they receive my call after 45-60 minutes waiting every time and replied that here is no process of refrence id. I am waiting for my amount of 5146 but here is no refund of that amount in my account. see this mail sent by amazon-

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Your Amazon.in Order #[protected]
Inbox
x
Amazon.in

Jun 12 (2 days ago)

to me
Amazon
Your Account Amazon.in
Message From Customer Service
Hello,

I’m Jagadeesh from the Amazon billing Team.

I have received your escalation regarding your Order[protected]. I'm sorry that you haven't got refund for this order.

Please be assured I'll help you with the reference number so that you can check for the respective transaction with the bank.

We have contacted the bank and requested them to check if there was refund from the respective transaction.

They have thoroughly checked and provided the complete reference number in order to help you to locate the refund.

Reference number is "HSBCN[protected]" processed on Monday, 8 May, 2017 for Rs.5, 146.00.

The reference number will be generated only after the refund is confirmed.

Sometime you may not receive the refund message from your bank, but please do not worry, please check in your latest bank statement from 8 May, 2017 till present date, I'm positive that you would find the refund.

In case you do not receive the refund within 5 business days, please contact your bank’s customer care and mention the above Authorization Code (Refund Reference Number). Please remember that you will have to call your bank’s customer care center and not visit the branch for this query.

If your bank doesn't provide the refund confirmation, you can dispute the transaction as "refund never processed". At that time, they'll see a pending refund and will follow the path back to our payment processor to locate the refund.

If the refund is issued to your credit card account, your card provider may take additional time to update the statement. Please contact your card provider for the refund confirmation.

Some nationalized banks may take more time than normal to credit the amount.

I hope this helps.

We request your cooperation and understanding on this regard and thank you very much for being such a valuable part of Amazon.in.

Please feel free to reply to this email for any kind of queries and I shall be glad to help you with them.

Thank you for choosing Amazon.

We look forward to seeing you again soon.

Please use the survey below to tell us about your experience today.

Warmest regards,
Jagadeesh Babu
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shakuntala chouhan Jun 12 (2 days ago)
I have done all the process but i did not get the refund till today.
shakuntala chouhan Jun 12 (2 days ago)
[protected] Forwarded message[protected] From: shakuntala chouhan