UGVCL Complaints & Reviews

The bill reader mr. Tusharbhai who gives the bill after taking the reading and calculation, he throws the carbon paper in front of my house. I have already inform him not to throw the carbon in front of house and told to throw in dustbin. The bill was retained by him. My name is s. S. Nalcoor, 61-kalapinager, radhanpur road, mehsana. Mobile no. [protected].

I here with attached photos of electricity bill. I have already two months ago complain of the same your toll free number but no solution regarding ujala emi 150/-. I have not purchase any product o[censored]jala (Ugvcl) but i have shown last two bill ujala emi in bill. And told me your from side yoou have deducted 150/- emi paid your bill then i have done but my new generate bill and also added ujala emi and last emi was also added 150/- but i have no purchased item however i paid?
I hope so you understand my problem and needful help from your side.

Ankit patel
([protected])
Consumer no:71104/10154/8

Dear sir,
Consume no. [protected]
Name: chirag luhar
Old user name:- gandhi ramdas maneklal
I have purchased home as second owner. I had appiled for name change with all necessary documents and name change charges on dated 11.10.2018 via receipt no. Wg611486. They have informed me your name will change within 30 days, if not please re-visit our office. The name i had checked online but the name was not changed. After 41 days i have re-visited ugvcl office for same issue. They have told me to pay 558 ruppes against security deposit. I have paid the same on 22.11.2018 via receipt no. Xx984087. Again dated 01.12.2018 i have checked the name online. The name was not changed by ugvcl. After paying so many charges they are not listing to me.
Kindly help me in this regards

I live in chharodi, ahmedabad.in my flat the power supply is provided by ugvcl. Every day the company cuts the power for 10 mins or more without any reasons. I can understand the power cut in monsoon, but its winter. It is tolerable if the power cuts once in a month. The daily frequent power cut has damaged my refrigerator and the power company is not going to pay me for the damage caused by this power cut. The nation is gonna be digital and we are still having such kind of issues. Please consider this.

I have already paid all the bills. My consumer number is [protected]. I paid october november and december january bills on 7th march through phonepe. I have the screenshots also as proofs but still i have been charged again with the new bill of february march. Kindly refund my money that is waive off the double charges. My email id is d. P. [protected]@gmail.com

I paid inr 100 as re-connection charges on 29 mar 2018 @ your gota branch (This office is very difficult to locate). The officer said to me that by evening he will be sending technicians to restore the connection. However, it did not happen.
From 30 mar 2018 to 06 apr 2018, i went thrice to your gota office requesting them to send technicians to restore the connection. Each time they would give me a time line (For example by 12.00 pm, by 1.00 pm, by 6.00 pm) by which connection would be restored. But each time it did not happen
I was facing lot of trouble due to no electricity @ my home and also lot of my time and energy was wasted here. Finally on 07 apr 2018 (10 days - after me paying late charges), i went to your gota office and asked them to send a technician with me right away. The officer looking @ my situation and concern, sent a technician with me.
The technician came and restored the connection (Hardly 2 mint job). But then the problem started

The technician demanded to give 200 inr to him. I quizzed him for what should i pay him. I had already paid for late charges 10 days ago. This is company's responsibility to ensure services are being rendered on time, especially since late charges are already paid.
The technician said he did me a favor by restoring the connection else it would be off for more days.
Also, he said that he would be around in the area and i will need him since ugvcl will be cutting connection on regular basis.
After lot of discussion i gave him 50 inr and asked him to leave.

I simply fail to understand such unethical behavior by one of your technician. If i had to bring in a technician and pay him then why is the company charging me 100 inr as connection charges.

Ps:
- i do not know the name of the technician. But can describe him (He has restricted eye sight/vision). He is stationed at your gota branch.

Hi my name alpesh patel i m living at n 802 icb flora behind vodaphone exchange, gota bridge, ahmedabad my consumer number is ‭[protected]‬ every month your person come at my home for complaining your bill amount is due when i pay online through paytm app so he not accept it also say please give 100 rs cash for re connection charges so pls help me out of this situation also tell me you genrerat every month bill?? Pls call me [protected] & solve my problem as soon as possible.

Dear sir,

My Consumer No. is :[protected].

I want to pay the bill amount for Feb-2018 online but bill details not updated in portal, it shows the details for the bill of Nov-2017. last date for payment is[protected].

I have made the compliant trice online through portal but they ( Mehsana office ) had guided me on my mobile that to the send one email to samir.[protected]@ugvcl.com.
Made One call on Tele No. [protected] on[protected] & they advised me to come to the UGVCL office for its rectification.

Is it necessary to attend the ugvcl office for any online transactions ?

Please amend it for early online payment

Regards
A R Chavda

Nobody responds over the phone while trying to log a complaint of interrupted power supply. Even that no is not getting connected and have to try calling them multiple times.
Also there is no prior notice of power interruption is given and cut the power.
How can ugvcl charge service charge? When there is no proper services.

Consumer no. [protected]
Mobile no. [protected]
89, monarch city 1, shela village, tal - sanand, district ahmedabad - 380058

Respected sir,
I am patel manilal vitthaldas from kharasada (Di-mehsana, ta-mehsana).
My consumer number is [protected]. I have already paid electricity bill of the last two months (August-september) 393 rs.
Now the actual problem occurs. The bill of the month october-november given by ugvcl board is only 403.78 rs but they are showing my bill 403.78+117.68=521.46 rs.
The amount of rs 117.68 is given as pending bill of last month but there is no pending bill of last months. So kindly consider my problem and do the needful.
Here i am also attaching the documents regarding this issue so kindly go through it.
Hoping for the best.
Thank you.

Mo.[protected]
Email id: [protected]@gmail.com

Resp. Sir,
My costumer no. Is - 28024/05017/0
On date 16/10/2017 i had paid 567/-rs through my
Sbi account no.- [protected],
Detail of payment is - ib40663451 transfer to [protected].
Recentely i got new bill on 04/11/2017 for rs.1568.07 but above mantioned amount is not found credit and deducted from bill.
I hope for your early and positive reply.
Thank you sir

First you don't give bill on time & no reminders for bill payment... Now my connection is cut and i have already paid my remaining bill... No idea to whom i have to contact for power resume as customer care both numbers are not responding have tried many times... Im new in this place hence wasn't aware about the billing period... Can anyone please contact me asap and resume my power service it's very urgent

Mobile number: [protected]
Consumer number: [protected]

Whenever my bill generates they add 200 to 300 extra rs to it, saying that someone else got loan by purchasing (Government providing bulbs). I didn't purchased any thing like that. They are saying someone else bought that on my bill. How is this system works how can they allow anyone to do that without identity conformation? Or is there any step taken by ugvcl operators? Many o[censored]s get this problem so it is a very serious matter of black money and curruption

I am UGVCL consumer with no. [protected] using power supply since 2011 at the residence in a 2bhk flat of Shri Balaji Agora Residency, Sughad that comes under Ugvcl chandkheda/Motera sub division.
My avg bill for the last 12 months has been approx[protected] Rs. with the daily use of TV, Fan, Lights, Refrigerator and minimal use of washing machine, AC and microwave.
For the usage month of April-May, I encountered a bill of 6800 INR which I paid receiving

However, for the month of June-July, when there was not a single use of AC, still I received the UNBELIEVABLE bill of 16000 INR + and even further complaining to UGVCL customer care, sub division head office, nobody is giving any solution and is just rather giving ####### excuses with their rude behavior.

Only solution they have to tell is to have meter check done after 115/- payment and if the meter is running properly and if you have wiring issue, you would have to pay this bill either in one shot or installments.

We are only begging, asking and appealing strongly to show us the report of how suddenly after 5 yrs, this bill shows 2400 units o[censored]sage which is so uncommon for a 2bhk flat with as normal and same appliances and hence to revise the bill to avg. Its not just will disturb my monthly savings but also this is so unfair being from a part of gvt company.

This is how consumers are being cheated either by irregular power cuts, or faulty meter or surprising huge bills.
PLEASE STOP THE LOOT.

Consumer number [protected]
There is constantly low voltage from two hours at 28, akshar residency, nana chiloda. And this is a frequently occurring problem at our place. Our electrical equipments are getting damaged. The 24*7 toll free number does not exist. And rest other complaint numbers are constantly busy since an hour.. Kindly look into the matter seriously.

Consumer no [protected] B-308 Satyamev chavni ICON, Sughad, Gandhinagar Dist.bill no 1/19941 dt. 9/6/2017
Average bill is ₹242, ₹343.29, ₹365.70 etc.
I am using 1 fan 1 led bulb & freeze
A.c. we are not using, so it seems meter go fast. Even we house was locked for 12 days.
Please look in to matter and issue a fresh bill.
Thanks
Manohar Bhatt
[protected], [protected]

My self Varshaben dipakkumar parikh, holichakala, sanand
grahak no. [protected], meter no. USP 1283644

sir,
I have paid full payment of last bill.
As my meter status is F .
I have complained to office but there is no response from your side.
The meter reader gave me a average bill of last three months.
It is not proper because this is the first time of F status, not the last three billing period.
my last bill was 2230.16 Rs. and fully paid.and meter status Normal.
It is my request that please change (replace the faulty meter) the meter and give me appropriat bill.
Thanks.

The Uttar Gujarat Vij Company Ltd
Costomer care Dept.

Ref. Uttar Gujarat Vij Company Ltd., ConsumerNo. [protected], Name . Pankaj S Sharma

Dear Sir/madam

my name is pankaj santosh sharma and my light bill jan-2017 Rs. 4812/- and i had complaints on jan month and they are change my reading meetor and new and update light meetor and i went to 2 feb 2017 gandhinagar bijli vibhag jonal.and he said that my complaints is solve.

but sir this month march 2017 bijli bill amount rs. 4802.51/- .

sir I live with my wife and my doughter and son and i used light approx rs. 900-1000Rs. beacause my society all member pay light bill aprox 400-900 rupees only. we are use light of tv 4-5 hour and washingmashin used 8day -10days every month and one fun used.

so you help me .

best regards
pankaj s sharma
Suandarya residency
401-B, I. O. C. Road,
Chandkheda,
Ahmedabad-382424

My customer number is [protected] I recd Sep-Oct 16 of Rs.2727.10 (included my previous bill )I paid my electrical bill Jul-Aug 16 of Rs.1168/- online on[protected] for ready reference attached herewith bank transaction details).I inform to you, I will to pay Sep-Oct 16 bill of Rs.1559.92 only. Please settle my bill amt next reading/billing time. and inform to me on my reg. Email id & Mobile no. Pls do needful as early possible.
Regards,

I was under impression that after the privatization of GEB to this UGVCL and other vij company ltd they must have improved their services but appears that it even in worse state than ever before!

I had logged a complaint with the UGVCL customer care with the complaint number 4214572 and tried almost 50 times calling customer care but no one is freaking responding! "All our customer care executive are busy (Busy doing what ??????? Doing whatsapp, FB, Gaming, eating Masalas or something else!!!)

They sends hell lot of reminder if the due date of your electricity bill is nearby but not responding to a customer the way they should! Its been 24 hours and I'm just waiting...

I wish I could have been served by Torrent rather this UGVCL