Unicornstore.in / Unicorn Infosolutions — IPad in warranty not escalated to apple

I have an I pad which is in warranty and can be replaced but unicorn Faridabad service didnot escalate matter to Apple as they told they have to create a job sheet to escalate matter to apple. Later after job sheet was made within and hour they called saying it cannot be done. They are not willing to write a mail saying they escalated it to apple Bangalore and they rejected the case.
I am highly disappointed with the response o[censored]nicorn and as apple customer my approach towards apple has hampered because o[censored]nicorn