I am writing to inform you about a problem I encountered with a phone that I recently purchased from your company. I bought the phone, iPhone 14 just two days ago, and to my disappointment, I discovered that it is defective upon unboxing. I have not used the phone at all since I received it.
The issue with the phone is its not even opening on unlocking it and the battery has some issue Despite my attempts to troubleshoot the issue following the provided instructions, I have been unable to resolve it. It is evident that the problem lies with the device itself, rather than any user error or misuse.
As a loyal customer of your brand and having had positive experiences in the past, I am confident that this situation is an anomaly. Therefore, I kindly request a replacement for the defective phone. Since the product is brand new and unused, I believe it is fair to expect a replacement to be provided without delay.
The phone is still under warranty. I kindly ask you to expedite the replacement process as I rely on the phone for and require a functional device as soon as possible.
I would appreciate if you could provide clear instructions on how to proceed with the return of the defective phone and the subsequent delivery of the replacement.
Thank you for your attention to this matter. I trust in your commitment to customer satisfaction and look forward to a swift resolution to this issue. Please give immediate response Was this information helpful? | 
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