| Address: | 109 Dehradun Uttarakhand |
Dear team,
this is to bring in your notice, that i am your customer using iphone 11 pro. There was some technical issue in my phone, therefore i went to apple authorized service provider “unicorn infosolutions pvt. Ltd shop no.1, dlf cyberhub, dlf cybercity, gurgaon, haryana” for repairing. They asked 7day time for the repair and told me that there will be 90% chances for replacement and 10% chances of repairing. I had done all kind of formalities and had handed over my phone to them. They have provided me with alternate iphone 8 (64gb) grey for temporary use.
After few days, i have received a call from the centre that they have received a new device and asked me to come there and collect it. I went next day to the centre but it was closed on saturday due to covid guidelines. Then i was out of town for 7 days.
In between that time, due to an accident iphone 8 got damaged. Then after visiting the centre they are asking me inr 33, 000 as damage charges. Though, the price of new iphone 8 (64gb) is inr 37, 000. So, as per them i need to pay damage price which is almost equal to new iphone 8 price, and even has to return the damaged device to them.in total they are asking for inr 46000 for the whole repair and damage. I asked them that i will buy the same phone, but they are denying. I am undergoing going inr36000 loss because of all this, and the phone they have provided me was already used. I am really very upset because of the service and from past 7 days this has been worst. This is customer’s harassment both mental and financial.
Kindly, help me in this matter, as i am ready to pay the actual and legit amount for the used iphone 8, but not same as the brand new phone. This kind of behavior is ruining the name of “apple customer services”
Regards,
Balwant singh
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