[Resolved] Uninor / Telenor — Bad network and complaint resolution

ibrahim ansari 727

Address:	Thane, Maharashtra, 401404
Website:	google

Bad network service i have complain
Many time they have taken my complain but still i am facing same problem, i am have 5 to 6 uninor connection and same problem i am facing in each sim card, they r offering in 88 rs t to t talk time free for 28days but when we call for free balance the voice quality becomes very bad voice starts breaking, and if i call from the same no with same no with main balance i get good quality voice

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Sep 27, 2016

Complaint marked as Resolved

Uninor / Telenor customer support has been notified about the posted complaint.

Aug 09, 2016

pramodSonawane's response Please very fast........ [protected] this number details

Aug 09, 2016

Updated by ibrahim ansari 727 Dear Sir / Madam,

I want all income and out going calls details of my number [protected] it is my own no my name is ibrahim ansari and details r realy very important for me so plz provide me details of last one month from 1st July 2016 to 1aug 2016 and it will be very useful for me i[censored] provide me call recordings of my no. its very urgent for me,
I have lost did sim but still some one is using did no he is not receiving any call but some time I had seen did no busy and I have doubt on some one so make it clear I required detail

Thanking you

Aug 10, 2016

dcomp's response 1. I submittedthefirstRequest toTelenor Storein PimpleGuravon 6th Jul16(Address: Telenor Store, Near HDFC BankATM, InSrushti Chowk, PimpleGurav), Submitted my Adhaar CardXerox, PhotoasDocumentationproof andalso handedover thePorting CodeStoreOwner.I was chargedRs.50forthesame.Storeowner writtenthecode somewhereonhis registeraswell ason theform. Expiry datewas 16th Jul16. IdeaNumbertobeported:[protected]
2. I keptwaiting and sentemail toCustomerCare on16th Jul16 with Subject“ MNP not happned yet ”. Received responsesaying apologyand askedtowait and contact the StoreOwner again.
3. On16th Jul16, I visited theStoreagain andasked himto checkwhy thishasnot happenedyet usingtheonline system which hehas.Answer i got as, ”Themouseisn’t workingof his lapy”. Upon askingtousethemousepadof lapy hesaid it is also not working.
4. On18th Jul16, I visited thestoreandaskedstore owner why theMNPnot happned yet. He repliedasthecode was wronglywrittenontheform.Onthesamedayitself while beinginstoreIregeneratedtheCodesecondtimeandhandeditovertostoreowner.He was socarelessthat hewaswriting myanother contact numbertobeported toTelenor.
5. From18th Jul16 onwards i was tryingto callhim heneither received mycallsnor repliedtomySMS whichi sent him toconfirmif theporting is happenedyet.
I amreally fadeupwith thekindof shamelessattitudeandleast customer importanceby thestore owner. Nowits alreadybeena oneandhalf monthandporting hasnot happenedyet. Someof thequestionscamein mymind  Whathappnedtoform and theproof documentswhich i submittedtoStore owner?  Whowill taketheresponsibilitythatdocument will not be misused?  Whowill takecare/returnthe50 Rswhich i paid at storeowner?Ideallyi shouldget it backas ihave wasted mytime, resources(mobile calls, petrol) andeventually endedup with headacheandnoservice been provided to me.

Verified Support

Aug 25, 2016

Uninor / Telenor Customer Care's response Hi Ibrahim, we apologize for the inconvenience caused with our network services. Please share some more details here so that we can help you out. Please share some more details here to help you out.

 Network Bar/Signal - One/Two/Full/Fluctuated
 Telenor number
 Area/Zip code
 Address with Landmark
 Indoor/Outdoor Issue
 Any specific time of poor coverage
 Alternate Number

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Comments

dcomp

from Pune, Maharashtra

MNP Request from Idea to Telenor not happned yet evenafter generating the Porting code twice. No co-operation from Store owner. Store owner is very shameless in terms of committing mistakes.
Rs. 50 was charged to me and Adhar card xerox as well as photo was taken on 6th Jul 16, however MNP not happned yet.
Tilll date MNP is not happned

pramodSonawane

Please give the number details in this number [protected]... ... ...

_________________________________
I am request for you
Please very fast...