[Resolved] Uninor / Telenor — Balance related

Srvjt

Address:	Mumbai City, Maharashtra, 282001
Website:	www.telenor.com

Dear sir

I recharged my telinor no with rs31 on 14may at 14:19. Before recharging my no i checked my no's offer on *234#, it's shows rs10 tt & all call rates being rs0.30/min/sms, but company didn't gave rs10tt while other facility started.

On same day i talked to company's customer care executive she (Monika) said extra benefits got within 72hrs. After 72hrs again i talked to company's customer care executive that day i talked to one senior executive mr. Ratnesh, he said i lodge your complain and it would be resolved within 36hrs or maximum 23may.

Today (21may) i got my complain resolvation sms, in this sms company deny of giving rs10tt and simply inform that there is no offer on my no.

But i have all call recordings, talking with company's customer care executive from very first day (14 may - 21may).

So kindly draft my complain and advised me accordingly.

Thanks.

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Jun 25, 2016

Complaint marked as Resolved

Uninor / Telenor customer support has been notified about the posted complaint.

Verified Support

May 25, 2016

Uninor / Telenor Customer Care's response Hi, we apologize for the inconvenience caused. Could you please share your Telenor number here so that we can check this issue?