Uninor / Telenor — internet data balance is deducted from main account balance

Address:	Nashik, Maharashtra, 422008
Website:	telenor.in

A. Date of recharge: 20 nov 2017 at 06:26 am
B. Client number: [protected]

C. I have done a recharged of 115 rs. 1gb/day, 2g data.
And, in network settings - 'auto mode' is selected
But, when i'm using the internet, money is deducted from the main balance; for the data used instead of the internet data balance.
Because of this issue:
1) i've lost around 40-50 rs balance,
2) not able to use the internet data as the money is getting deducted from main balance and not the data balance

D. Solution:
1) either refund me the money for data i. E. Rs. 115/-
2) also, the money which got deducted from my main balance i. E. 43/-
3) i had called the customer care 198 for this issue, the person on the other side was talking very rudely and was not ready to listen to my complaint.

Kindly, resolve this issue as soon as possible