Uninor / Telenor — My balance got deducted for vas services.

Address:	East Singhbhum, Jharkhand, 831017
Website:	www.consumercomplaints.in/new_complaint

Hi Telenor Complaints Team,

This is SUBRATA, from JAMSHEDPUR, Telenor num-[protected]

The service telenor not satisfied in terms of customer care service..

Because of irresponsibility in providing the information to customer..

my balance got deducted for VAS services.. i have not subscribed for any VAS service..automatically my balance got deducted..from last two MONTHS got deducted..for renewal..of VAS service..

and i have called to Cusctomercare 198, but the call was dropped by customer care executive and 155223 number is dropped after saying startup note... so please help me out from this bad service..

Please check last call transactions to customer care..I was on the hold about to 15-20 min..is this correct process to give customer service..

please ensure and let me know the status..Hope i wll get response from you..

Thanks,
SUBRATA
[protected]