Uninor / Telenor — not able to get a code for porting

I want to port from telenor to other network. I sent 5 times request. Every time they sending a msg with a content that "we received your request, offer for u, keep using best net work"... This is what they r sending. I called them, they answering very irresponsibly. They questioning me, is it inbox empty, it's your phone problem, from our side no problem, we already sent code, check it once... These are all the answers from customer service.