Uninor / Telenor — refund my main balance

Address:

421501

This is regarding the telenor prepaid service my mobile no is of maharashtra circle my residential address is of ambarnath maharashtra dist thane.
(My main balance on or before 13 dec 2017 was very low i. E. Rs.1/=.)
If i have to move out of maharashtra circle i have to have my main balance above rs 10/= at least to make call or even receive call in mumbai circle.
1. I have done recharge on 13/12/2017 of rs 128/=. I got rs150/= talk time as per i'd code recharge done rs 128.00 ([protected]@18%):talktime rs 150.00: 128 t2t local sms, valid till 00:01 12/01/2018. As currently applicable.
2. I was in mumbai till 7 pm during which i have used rs 29/= for internet. Refer to my train ticket enclosed for your reference.
3. Till today i am in maharashtra circle why my main balance is. 38paisa
4. I have special recharge pack of rs 143/=. Recharge done rs 143.00 ([protected]@18%):talktime rs 0.00: 2048.00 mb data bal, valid till 00:01 25/12/2017. Unlimited local/std call & 2gb data, validity 28 days. T&c a were my all calls are unlimited and free of cost till 25 dec 2017
Kindly stop cheating the valuable customer and refund my main balance with interest on speaking to mrs / miss madhuri call centre in charge she assured and accepted the mistake and asked me to wait for 5 hrs it will be refunded.

Kindly look into matter or else i will move to consumer court.

Regards
Atul kulkarni
[protected]
Retired army officer