[Resolved]  Uninor / Telenor — Regarding net pack.

I have recharged 2G net pack of Rs.34 by the means of on line recharge on dated 19.06.16. But the same is not functioning. If I am opening net in our mobile then amount is being deducted from our balance. However net pack is already available. Request you to solve my problem. I am very puzzled to embracing this situation because paying money I am unable to use the net. If it is not possible to solve my problem, my online recharged amount of Rs. 34/- may please be credited in our account please. An early action is anticipated please.
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Aug 4, 2016
Complaint marked as Resolved 
Uninor / Telenor customer support has been notified about the posted complaint.
Verified Support
Jun 30, 2016
Uninor / Telenor Customer Care's response
Hi S Yadav, we apologize for the inconvenience caused. We'll get this checked and connect back to you with a resolution. Kindly bear with us in the interim. Thanks.
Verified Support
Jul 01, 2016
Uninor / Telenor Customer Care's response
Hi Yadav, as checked, we didn't find any recharge transaction on the said number. Please share your area location, date and time of your deduction for further assistance. Thanks.
Complaint comments 

Comments

I have recharged 2G net pack of Rs.34 at our Mobile Seam No. [protected] by the means of on line recharge on dated 19.06.16. But the same is not functioning. If I am opening net in our mobile then amount is being deducted from our balance. However net pack is already available. Request you to solve my problem. I am very puzzled to embracing this situation because paying money I am unable to use the net. If it is not possible to solve my problem, my online recharged amount of Rs. 34/- may please be credited in our account please. An early action is anticipated please.
My seam card o[censored]p (East) bearing no. [protected] is not functioning and showing ever that dear customer you can not make any call or sms as your number is in grace state. Please recharge rs. 20 to reactivate your number. I have recharged net pack of rs. 29. But my seam is not functioning. So it is requested that either refund my amount or restart my seam.

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