[Resolved] Uninor / Telenor — Service agent and dnd service | |||
At first i applied for dnd services but the way the annoying messages did not stop i thought the service was not activated so i applied again, but after getting aessage that my dnd service is not deactivated i was shocked. Then i called the customer care bihar for further enquiries. The call was received by agent anuradha, she did not even listened the whole problem and shouted that she cannot help me with this as now i have deactivated dnd. The response further also was rude enough. I asked her the number of senior authority she said there is not any person with this designation so i asked her to forward the call to any one higher then she forwarded the call to shalu/salu, i complained her about the previous call, she said she cannot take the complaint but will watch out the next time it happens. I asked her the complain number she again refused it. I regret that people like them are there at the representative extent of the company. I hope i will get further response. Was this information helpful? | |||
Jul 1, 2016 Complaint marked as Resolved Uninor / Telenor customer support has been notified about the posted complaint. Verified Support May 31, 2016 Uninor / Telenor Customer Care's response Hi Prerna, we apologize for the inconvenience caused. Please share your Telenor number for further assistance. Thanks.
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 1 Comment | |||
Comments
At first I applied for DND services but the way the annoying messages did not stop I thought the service was not activated so I applied again, but after getting aessage that my DND service is not deactivated I was shocked. Then I called the customer care Bihar for further enquiries. The call was received by agent Anuradha, she did not even listened the whole problem and shouted that she cannot help me with this as now I have deactivated DND. The response further also was rude enough. I asked her the number of senior authority she said there is not any person with this designation so I asked her to forward the call to any one higher then she forwarded the call to Shalu/salu, I complained her about the previous call, she said she cannot take the complaint but will watch out the next time it happens. I asked her the complain number she again refused it. I regret that people like them are there at the representative extent of the company. I hope I will get further response.
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+91 90 5909 0590
+91 91 2509 1121 (From Uninor Number)
+91 91 2209 1220
1-10-39 to 44, 3rd Floor, Gumidelli Commercial Complex, Begumpet, Hyderabad, Andhra Pradesh, India - 500016
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