Uninor / Telenor — telenor company's fraud lovkdispn

Dear sir/madam,
Telenor is a fraud company. They themselves activated a service lovkdispn on my number (Without my consent) and deducted money rs 30/- for two consecutive months. I called up customer care to enquire & asked for refund. They said you should have deactivated within 24 hours, only then we would be able to refund. As i was calling the after 24 hours, i simply asked them to deactivate. I was told that service is deactivated now. This happened in august 2017.
Today (13sep 2017) again my phone balance is dedicated for same service (They deducted rs 20/- as balance was only 25/-). How is this possible when after deactivation? When i called customer care they said, we can't refund.

My questions are-
1. How can a company activate a service without my consent and deduct money?
2. Even after deactivation, how can they again deduct money?
3. This time i called up within few hours only, what happened to their 24 hours refund policy now?

They are simply minting money by making their own policies and looting people. I wrote them emails multiple times and on twitter, there is no response from them.
I need my deducted money back and also compensation from them for mental harassment they caused. Could you please look in to the matter?

Many thanks.