[Resolved] Uninor / Telenor — Wrong information about product and sevices provided by customer care centre

Ravindra Mishra0522

Address:

Lucknow, Uttar Pradesh, 226017

To day I checked my offers by using no. *234# there is offer on recharge of 87=1.5gb data and 87 local minutes for 28 day . Then I call at customer care no.198 for confirmations near about 12:25 PM after confirmation I recharged my mob no. [protected] but I received only 1.5GB data but no talk time. After some time I again called 198 then customer care executive said that offer is valid and talk time will be added in your account after some time but talk time is added ; then i again call at 198 in evening near about 7PM then customer CARE officer said that there was no such type offer. Please solve my problem for clarification you can check my call details .

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Complaint marked as Resolved

Uninor / Telenor customer support has been notified about the posted complaint.

Verified Support

Nov 18, 2015

Uninor / Telenor Customer Care's response Hi Ravindra, we apologize for the inconvenience caused. We have noted your concern and forwarded the matter to our team. Please be assured that your query will be resolved soon. Thanks.

Verified Support

Nov 24, 2015

Uninor / Telenor Customer Care's response Hi Ravindra, as per the system records, you have already received the benefit of 1024 MB for 28 days for STV 87. There is no extra benefit available on the same day. Thanks.