Uninor / Telenor — wrong recharge info by customer care so refund

Address:

Pune, Maharashtra, 411036

Hello team

With reference to above mobile no [protected]

I am very upset with your customer care service what they are providing wrong information to customer.

As per conversation with your executive he told me for internet services you can recharge with rd 104 after i recharge my balance was deducted rd 11. I called to customer care as he said this is only 2g service for better speed you can recharge rd 115.00
After that u recharged with rd 115.00 still my balance getting dedicated from. Main account as i called to customer care again now he is saying rd 115.00 from yesterdayonly for2g.

What's held on with customers.

I want to refund the whole amount to my main balance and deactivate all service.

Refund my recharged amount and balance dedicated amount.
Rs 104 +115 = 219.00 plus 11 rs deducted so total. Amount is 230.00

I have recorded all your executive calls if i not got the refund balance i will raise complaint in to consumer court because i have all recording with us.

Regards
Gajanan
Call me on personal no for any clarification[protected]