[Resolved] Uninor — VAS amount deduction

JAN REDDY

from Chennai, Tamil Nadu

Address:

Hyderabad, Andhra Pradesh

Dear Sir/Madam, I Jan Reddy, having number[protected], Uninor is deducting my balance without activate VAS Services, Bollywood media, entertainment mall, How could the above services activated automatically, even this is not used on phone. Kindly deactivate VAS Services from my phone. From last week onwards my balance deducting around 50 Rs details are 03/09/15 charged media trivia Rs 5, 04/09/15 charged Bollywood media Rs 5, 04/09/15 charged entertainment mall Rs 10, 05/09/15 charged mobile gupshup pack Rs 30 . Fpor customer care number not working 198, and deactivate purpose given 155223 the number also not working. Please refund my deducted balance Kindly look into the matter and help me overcome this problem. Thank you. Regards Jan Reddy V, [protected]

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Complaint marked as Resolved

Uninor / Telenor customer support has been notified about the posted complaint.

Verified Support

Sep 07, 2015

Uninor / Telenor Customer Care's response Hi Jan, we apologize for the inconvenience caused to you. We have noted your concern and forwarded the matter to our care team. Please be assured that your query will be resolved soon.

Verified Support

Sep 09, 2015

Uninor / Telenor Customer Care's response Hi Jan, we would like to inform you that your VAS service (Entertainment Mall and Mobile Gupshup Pack) has been deactivated & your amount has been refunded back to your main account. Thanks. (1/2)

Verified Support

Sep 09, 2015

Uninor / Telenor Customer Care's response Hi Jan, we would like to inform you that your VAS service (Bollywood Media Trivia) has been deactivated post 24 hours. Therefore, we are unable to refund your amount. Thanks. (2/2)