Union Bank Of India — deduction of money from my savings account for a failed online transaction

Address:Bangalore, Karnataka, 560078

Dear sir/madam, with respect to the above subject i would like to inform you that in 16th of october 2017 rs 941 got debited from my account (branch-kalkere, Bangalore) when i tried to pay a phone bill through paytm but the transaction was declined by the bank. I contacted the customer care regarding the same and i have recieved a complaint number. But the status is not intimated at all. I wanted to know when will I get the refund of the money as the problem was from the bank's server and I do not wish to lose my money for the same. Kindly intimate me regarding the refund of the amount.
Regards
Aparna T.V
Bangalore
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Union Bank of India customer support has been notified about the posted complaint.
Oct 23, 2017
debiprasad bhol's response
At the time of setting UPI number, it is giving message that wrong debit card details, while I m giving all the correct information
Complaint comments 

Comments

They misbehave with their customers and they do not do their work as well . I
will request you please take immediately action upon this. Thank you
At the time of setting UPI number, it is giving message that wrong debit card details, while I m giving all the correct information .pls resolve the problem.

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