Union Bank Of India — failure of service

Address:

122002

I am pensioner customer of your bank and maintain some fds jointly with my husband at your jharsa road branch in gurugram. Today both i and my husband visited the branch to avail loan against our fd to meet an urgent financial obligation. The branch manager (A woman officer) declined to allow us the permissible loan on the security and discharge of the fd annexed to our bank format application form in this regard. The manager insisted that the loan documents need to be executed on stamp papers worth rs 100/- and then only loan against deposit could be availed by us. Insisting on documentation subsisted by legal stamp papers contravenes the standard norms to avail loan against bank deposit in the same branch. This caused us immense inconvenience and harassment by not being able to avail a normal banking service against the pledge and lein on our deposit in the same branch. It may be pertinent to mention that i get my monthly pension also through your bank and have all my lifetime savings in the same branch. Despite our pleadings with reason and logic our request to grant us urgent loan on the security of our own deposit was disallowed in the absence of executing documents on judicial stamp papers, we were forced to close our fd prematurely to meet our urgent money requirement and thereby suffer financial loss.in the light of facts stated above, the inconsiderate attitude of the manager may kindly be investigated and extant bank rules in this regard may be intimated to me for future guidance. I hope that prudent action is initiated to avoid dissatisfaction and failure of normal service to a pensioner bank customer and officials refrain from becoming ' law unto themselves'.
Veena bhat pandita