Union Bank Of India — False commitment on closure of my eduloan

Address:

641101

Dear Team,
I have availed an education loan for Rs.3, 08, 000/- in the name o[censored]ma Maheswari. T from union bank of India on 6th July’2007.
My edu loan # [protected].
I recently received a letter on 20th May’17 and the letter was dated 17/05/2017 requesting for a payment of Rs.1, 08, 340/- only towards the closure of my edu loan instead of o/s Rs.1, 81, 625/- where due date for the payment was no were mentioned in the letter. I enquired over the phone for the payment due date with Ms.Shanthi from Union Bank of India education loan dept ([protected], [protected]) and she confirmed the due date as 26th May’17 which was really a short span of time. I am pregnant now and advised by my gynecologist to be on a bed rest only. So I am in loss of pay now where I have no other source of income too. In spite of this I managed in arranging Rs. 1, 08, 340/- as mentioned in the letter received towards the closure of my edu loan. I authorized my mother on behalf of me as I will not be able to travel to the bank for the payment and same was paid on 25th May’17. I was informed by Ms.Shanthi clearly that the NOC will also be given on the same day post receiving the payment as mentioned in the letter and they wanted just 3 days of time to return the property document pledged against my loan. I must have contacted over the phone almost more than 3 to 5 times on the same to recheck within these 5days of duration since I am already facing many other financial crises and other medical expenses for my check up. Every time she confirmed the same that NOC will be given on the same day instead when my mother made a payment accordingly on 25th May’17 we were not issued NOC rather we were given another revised letter on the same day saying what we are suppose to pay Rs.1, 23, 818/- which is really not fare. The same bank is issuing various details of payment on a diff dated letters. Hope a bank needs to carry their own standards. Ms.Shanthi and Mr.Thangavelu from Union Bank of India Oppanakara Street Coimbatore said that “letter dated 17th May’17 has wrong information and gave us a new letter dated 25th May’17” which I never accepted but top up to this Mr.Thangavelu has also issued another letter to my mother saying “I agreed to pay Rs.1, 23, 818/-“.I don’t understand how can a senior manager of edu loan dept can behave so by issuing an unprofessional letter without my consent as agreed. I have given a written instruction dated 25th May’17 as I agree to pay Rs.1, 08, 340/- as per the letter received dated 17th May’17 in spite of this I am really surprised that the manager has issued such a ridiculous letter without my consent. Then again I am given just two days of time to pay the difference amount of Rs.15, 478/- within a span of two days only. Hope I don’t have to repeat myself that I am pregnant and in loss of pay which is highly impossible for me arrange that too and more over this is a banks error for which a cm should not be impacted. Any bank’s error has to be rectified within the banks only, no where a cm should be troubled on the same. This is absolutely a mental stress to me especially when I am carrying.
When I availed this loan the tenure was 58 months for am EMI amount of Rs. 7, 898/- with EMI start date as 31/Mar/2011 and EMI end date was 31/Jun/2016. Since I missed out lots of EMI payments on time my edu loan was marked in NPA status and again my loan was rephrased with extended tenure of 77 months with an EMI amount of Rs.3, 187/- with EMI start date as 31/Jan/2015 and EMI end date as 31/Jun/2021. Top up to this since I received a letter for loan closure can be possible on a payment of Rs.1, 08, 340/- in which they have mentioned if we miss to avail this benefit for loan closure the bank will take appropriate action against the loan in order to receive the payment. This is literally a threatening statement to the cm and giving mental stress especially when the extended tenure ends by 2021.
Though there were many laws rolled out by the govn. to waive of complete interest towards edu loan and when we also approached the bank several times for the same but every time it just went in vain and always the bank refused to accept the govn rule. Finally I am requesting you to sort out this issue by closing my edu loan since I have already made a payment of Rs. 1, 08, 340/- as mentioned in the letter as well as within the demanded date of 26th May’17 too. Please help in issuing NOC against the loan and surrender the property documents pledged against this loan ASAP to avoid further escalation in consumer court claiming for compensation.