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Union Bank Of India — for debit card transaction

Helli, sir, i m customer o[censored]nionbank of india, mira road, i paid my electricity bill about 2 months ago. First i trief transction faild saw. Then i tried other time. This time successfully paid my bill. But my rupees debit twice time from my account. Icomplaint for it about 1&half month ago.. My complain no is77973369. But no any result. Only say wait.. How much day i wait for it.. Please ans. And solve my problem,
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I was sent 4000 from my union account to sbi account on 11october but transaction was failed and amount debited. Yet I did not get my money back in my account. When I get my money back.
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