Union Bank Of India — non-refund of cancelled e tickets

Address:

486450

Irctc refunded to my account rs 7355/- against cancellation of two tickets (Rs 3605 + rs 3750) on 10.9.18. However, this amount has not yet been credited to my savings bank account with unionbankof india presumably due to some server problem. On continuous correspondence with irctc, they confirm time and again that money has been refunded and the problem is with bank. I also experienced this kind of problem with ubi as during last week, one of my online transaction failed but the amount was credited to my account only after my complaint with banking authorities. Similar instances took in the past also. Therefore, i request your good honour to kindly look into and resolve the problem.