Union Bank Of India — Non refund of Rs 9000/- (10/08/2016) reg

On 10/08/2016 I had entered the request to your ATM (inside the branch) of Ezra Street Branch through my SBI Credit card XX2011 as an urgent requirement.The cash was not dispensed and message received ' Transaction of Rs 9, 000.00 made on SBI Credit Card XX2011 at UBI EZRA STREET on 10 Aug 16'. This message received in my registered mobile at 14:01 hrs. I contacted to your branch representative (ATM) and explained my case. He explained me that this had happened due to sudden link failure, also advised me lodging of complaint in the branch is not required, assuring that the amount will be reverted. Till date after one month Rs 9, 000/- not yet reverted to my credit card, however as per rule I already paid to SBI the same amount.
The maximum time as per RBI rules already expired. Requested to resolve the issue by 20/09/2016.