Union Bank Of India — online payment cancelled but money debited from the account

Address:400067

My name is Melita Murzello,
I have a issue with a transaction that had taken place on the 30th November 2017,
i was doing an online payment for an e-commerce mobile app (Club Factory) But at that very movement the page refreshed, i had almost completed the transaction. The money is debited from my account but has not reached the online payment portal.

I confirm with the e-commerce customer care, they said it would be refunded within 2-3 days by the bank.
However I have still not received any refund.

Account Number: [protected]

Hence I wanted to know how do I get the amount back or what is the process for the same.
Below are my details for reference:
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