Union Bank Of India — Payment failed amount deducted for my account

On date . 03/01/2021 I was trying to make an online payment of Rs 1980 for the purpose of Bill Payment But, the transaction couldn't be completed due to technical issues The mode of payment used was.
Bheem App Bhrat Bill Pay

The amount has been debited from my account number
[protected] The transaction reference number is[protected] as shown in the Internet Banking screenshot.

I haven't received the refund amount in my bank account yet. Kindly do the needful.
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Union Bank of India customer support has been notified about the posted complaint.
Mar 14, 2021
Updated by pooja jha
i had complaint union bank customer service many time and they told me Amount transfer to marchent account but marchent gujarat gas bill payment don, t received my bill payment after two month i have not find my amount transection fail issue Bheem bill payment for gujarat gas.
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