Union Bank Of India — Refund not received in my account done by jabong

I hadn't received my refund done by jabong on[protected]. i sent them e-mail regarding this then they provided me with an e-mail "[protected]@unionbankofindia" and told me to send the refund reference number to them. i did exactly told by jabong but i didn't got any response from union bank. Jabong had provided me with transaction id between them and payment gateway. they are stating this refund issue your bank's fault and now i am trying to contact your customer care and i can not reach to them too. i eagerly want my refund of amount rs 942 back into my account.