Union Bank Of India — refund the amount

Address:

Mumbai City, Maharashtra, 400004

I did a transfer to sbi account holder but the transaction is been showed fail but the amount has been debited form the account but not transfer to other account. When i said my problem to the banker the person said it will be transferred or will came back in your account. The transition was done on 8 feb but still now the amount has not been refunded. And there is no reply from the bank.