Union Bank Of India — regarding upi money transfer

Rs.8000 had been sent to my account on 4th feb and debited from my account itself but not credited in my account till date 18th feb. I have called so many time on customer care number and written so many mails but i am getting no response from bank.
I am a student and facing problem because of your bank. Hope you will understand it and try to resolve it otherwise i will file complaint against bank.
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