Union Bank Of India — rs. 11317 debited my account but not credit in shopkeeper

Address:

Jehanabad, Bihar, 804417

Sir, i perches a laptop and payment by swap machine rs 11317 dated[protected]. But rs 11317 not credit in akanksha enterprises (Shop), jehanabad, bihar. But that amount debited from my saving account ([protected]). I complain in customer care but she not give any answer before 45 working days. Our complaint no.[protected]Dated[protected]. Today[protected] shop keeper give me a bank statement of hdfc bank, jehanabad, bihar but no any credit amount rs.11317 looking. Kindly help me, where the rs. 11317 gone?
With regards
Sudha kumari
Mob no.- [protected]
A/c no. [protected]
Branch - union bank, jehanabad
Ifsc - ubin0559369