Union Bank Of India — the atm did not issue cash but my account has been debited.

Dear sir/madam

I would like to inform you that my sister (Alka, acc. No.-[protected]) is a customer o[censored]nion bank of india.
On 04th of nov, 2017 around 12:30 pm she was going for a transaction through ubi atm machine located maa complex, nandnagar, natkhera road, lucknow, uttar pradesh - 226005.

She entered the amount of rs 20, 000/- but after some sound from atm (After 3 minute), the machine replied as "machine out of service"... Even she wait there near about 30 minute but nothing happened.

After 30 minutes more we checked her balance amount of her account from another atm then it shows "rs 20000 debited from your account"...

Then after waiting nearly 24 hours i. E on 5/10/2017 at 10:25 am we have registered a complaint online using mobile whose ref. No.[protected] in this regard, but nothing happened till now.
We have also tried submit the complaint on the next day at home branch of banks. But they denied to register complaint by saying "you have already registered complaint online"...

Now. Even ubi customer care and home branch is not responding us properly...

So please help me for this matter...

I'll b thankful to you...

Your's faithful

Atul raj
S/o pati ram
B/o alka
570/177 virat nagar vip road alambagh lucknow-226006
Contact no's of alka : [protected]
Contact no's of atul raj (Brother of alka): [protected].
Contact no's of pati ram (Father of alka):[protected], [protected].

Ubi atm id : nluc[protected], maa complex, nandnagar, natkhera road, lucknow, uttar pradesh - 226005..

Customers name : alka
Ifsc code: ubin0534358
Customers bank : union bank of india, post dewa shariff dist. Barabanki uttar pradesh pin 225301