Union Bank Of India — Transaction failed money not refunded

Address:

Mumbai City, Maharashtra

I'm Sanjay Vishwakarma. I have an account in Union Bank, my account no. 360xxxxxx135872. I done a transaction Rs. 5000 with oriental bank of commerce on 7th October, 2014. That time ATM machine off suddenly. I complain there branch they told me, "we know your problem but we can not help you. You Should register your complain to Union Bank". I register complain to Union Bank SRN No. 8618261. I call to customer care two three times they told me within 7 working days. But, I haven't any response by Union Bank. Kindly look on this problem.