[Resolved] Unit Trust Of India Mutual Fund [Utimf] — master equity plan 95 response from uti branch is surprising

RiyazKunhamed

from Bengaluru, Karnataka

Address:

560103

I have Certificate o[censored]TI Master Equity Plan95 for 1000 units. I got the below response when i contacted jayanagar branch to enquire about stauts of the policy. I wonder, how can some one redeem my policy when i have the certificate. Please help

Dear Investor,
This is with reference to your letter regarding the captioned subject.
In this connection, on receipt of your letter we have verified our records and unable to find any live investments under scheme Master Equity Plan 1995.
It may be quite possible that after issuing the unit certificate you must have either been Redeemed /sold/transferred or submitted for buy back, due to which no
outstanding units reflect with your name in our records.
We request you to verify your old records accordingly.
Assuring you of our best services at all times.
Yours Sincerely,
Team - UTI Mutual Fund

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Nov 21, 2017

Complaint marked as Resolved

I had disappointed from the response i got from Jayanagar office initially when they said there is no such mutual fund account existed with them. Later i logged a complaint in this website and got a question by providing the full details. with in 2 days i got a call from Karvy customer care center Bombay. I have asked about the details from the karvy customer care head office, Bombay and explained the process they followed for these kind of mutual fund. One mr. Ajay was clearly explained the process and said the the amount is credited to one of my account. He also promised that he will share the exact account number through post and did the same. Though it was my old account, I convinced from the details provided by the Karvy in the clarification letter about my own account number with date of the amount credited. I am closing this issue as Resolved. Thanks to Consumer care complaints forumn and Karvy customer care center bombay.

Unit Trust of India Mutual Fund [UTIMF] customer support has been notified about the posted complaint.

Verified Support

Nov 10, 2017

Unit Trust of India Mutual Fund [UTIMF] Customer Care's response In this connection, we have sent the mail to the unit holder asking his contact no / email id and certificate no for further investigation.

With Regards
UTIMF

Nov 10, 2017

Updated by RiyazKunhamed i have responded with my contact number, mail id and certificate number. waiting to hear back.

Verified Support

Nov 15, 2017

Unit Trust of India Mutual Fund [UTIMF] Customer Care's response Further, on the receipt of your contact no and mail along with certificate no. we have talked to you and taken up the matter with karvy head office on 14/11/2017. and they have sent the clarification regarding payment to your residence address recorded with them on 15/11/2017.

With Regards
UTIMF

Nov 21, 2017

Updated by RiyazKunhamed As Karvy promised, i received a letter with my account details which is credited.I am closing this issue as resolved now. Thanks Karvy for providing the quick support to clarify this issue.

Verified Support

Nov 21, 2017

Unit Trust of India Mutual Fund [UTIMF] Customer Care's response Now case stands resolved...as confirmed by unit holder.