United Bank Of India [UBI] — charge dispute complaint for failure of refund transaction from amazon

Address:	Nagaon, Assam, 782001
Website:	www.unitedbankofindia.com/english/Homepage.aspx

A refund of rs.1253/- was initiated by amazon on 5th june 2018, and the refund reference number for the transaction is [protected].

I have called up united bank of india customer care service number - [protected] and highlighted about my issues, but the first customer care executives said that the aforesaid reference no. Has nothing to do with there transaction and if amazon has refunded the amount then it should automatically reflect to my bank a/c no.
After highlighting the said problem to amazon, i called up the same ubi help line no. Again and the second customer care executives told me to go to my respective home branch and resolve the issue. However, after visiting my home branch, they said there is no any such failure of transaction shown in their system.

I don't know whom exactly to blame (Amazon or ubi?) but between the two, i have come across that the customer care service o[censored]bi were not helpful at all, more over their helpline number [protected], is of no use. Every time i dialed, the line is always busy and has to continuously dialed again for atleast 30 minutes to speak to customer care executives.

It is my humble request to the management o[censored]nited bank of india management to make it customer care service friendly and to make it 24x7 availability.

Furthermore, in regard to my current issue, i would humbly request the concern authority to look into the matter and resolve the issue immediately.

Thanks & regards
Albert boze pao
Ubi a/c no.[protected]
Ifsc - utbi0nao307