United Bank Of India [UBI] — debit card replacement issue

Address:	West Tripura, Tripura, 799001
Website:	www.ubinco.in

I opted for debit card replacement for me and my mother but it took more than a decade to deliver to the postal address rather it delivered to my head post office and the card of my mother which i have got showed it has exceeded the amount of otp generation while first attempt and not only this it also rejected my card and auto issued another one, which is on the way and my card details don't know where is it, and customer service provider didn't pick up the call at all, can it be informed which kind of service provider is this, rubbish!!