United Bank Of India [UBI] — transaction and credit problem

Address:	Kolkata, West Bengal, 700032
Website:	www.onlinesbi.com

Dear sir,
With due respect i would like to inform you that i had transfer or send rs.5000 from my jadavpur university sbi branch through my internet mobile banking systems (Imps) to my ubi jadavpur branch of my saving account dated 7th. Nov, 17 and as per massage of mobile banking transaction and sbi passbook record the amount rs.5000 already debited from my jadavpur university sbi account but did not credited the amount rs.5000 to my ubi jadavpur branch account. I already send so many mails to cms. [protected]@sbi.co.in, [protected]@sbi.co.in, dgm. [protected]@sbi.co.in, sbi.[protected]@sbi.co.in, mb. [protected]@sbi.co.in
Though i received two mails (Reply) from
Cms. [protected]@sbi.co.in dated 24th, nov, & 8th, dec, 2017.
They informed me that your complaint under tickets no. [protected] & [protected] has been attended to and close after resolution as : transaction initiated with the reference number[protected] has been processed successfully from our end on 7th, nov, 2017. We request you to kindly take up the matter with beneficiary bank more details.
As per their request / advice i meet to manager of beneficiary bank-jadavpur ubi branch and he told me there was no amount (Rs.5000) credited in my account till the end and already branch manager send a mail to (Sbi-cms) net banking branch. He shows me the mail and mentioned there was no transaction on 7th, nov, 2017 between jadavpur sbi & ubi branch.
So i inform you that already take one and half month time till the end did not resolute / solve the problems and my debited amt. Rs.5000 did not credited to ubi jadavpur branch as per my transaction (Transaction reference no.[protected] updated passbook record on 7th, nov, 2017.
So i requested to you please help me regarding above matter and advice what i have to do.
Thanking you. Yours truly
D. K. Chakraborty
Mobile-[protected]
Email - [protected]@gmail.com