United Bank Of India [UBI] — unsuccessful transaction by atm

I am tanjina khatun a account holder o[censored]nited bank of india. I have withdrawn some amount (Rs.500/-) from atm. But the amount has not come out. But i got a message there is sowing your amount is debited.
Thats why i inform you please let me know how i can get refund the amount.
Therefore, i request you to take necessary steps and arrangement for this same. And refund my money.
Thank you,
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Sir,
My UBI A/C no[protected]. Customer Id[protected]. One Torn note of 2000 and four Ink writing notes of 2000. from UBI ATM chandrakona Town, Paschim Medinipur at 9:55am on 02/02/2019.
Please exchange the notes
(5*2000=10000) and oblige.

Thanks & Regards
Krishna Gopal Mukherjee
Mob No [protected]
Sir,
I was being confirmed by the customer care that my money that was deducted without being transacted out of atm will be refunded within 7 working days. It's been 7 days and since I am a student, I am facing some shortage of money issues. So therefore, I'll be grateful if you look into the matter and act accordingly.
Thank you.
A/c no.[protected]

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