It is with great regret that I am writing this letter to make you conscious to the inconvenience caused to me after availing your deficient services. I bought UCB shoe of rs2500.
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I faced discrepancies., I went to my brother marriage but wen I reached placed I find new shoe stitching unstiched. It was so embracing that I have to leave the marriage .
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But it is sorry to say that I am very unhappy from the quality of your brand
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I got a major shock when the renowned brand shoe become like this
But now I will take up this matter with CEO o[censored]CB and will publish all this mail communications/my experience on the social sites/ consumer forums.
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I am not trying to threaten you, I am disappointed with your approach towards end customer, so as an unfortunate customer o[censored]CB brand I am helpless to take up this matter with Higher Authorities who are ready to listen to customer who is being penalized without any reason.
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Your company’s actions are also liableunder Section 2(1)(f) of the Consumer Protection Act, 1986 which defines ‘Defect/Service Quality’ as, any fault, imperfection or shortcoming in the: Quantity, Quality, Potency, Purity or Standard that is mandated to be maintained either under law or under a contract or is claimed by any trader in relation to goods. Thus, your company squarely comes under the purview of law.
As a consequence of your deficient service and the repeated incompetency displayed by your employees, I have suffered undue hardship and mental frustration.
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I would like to emphasize that:
·   You have been grossly negligent and unprofessional in your approach.
·   I have undergone a lot of extreme stress and mental agony because of your deficient service.
Given the above sequence of events, I request you to provide me with the complete refund of my mobile or replaced with Upgrade Model.
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In addition, I request you to compensate me with an amount of INR 50000/- for the extreme stress and mental agony you have caused me.
United Colors Of Benetton customer support has been notified about the posted complaint.
It may be kindly replaced