United India Insurance Company [UIIC] — Cashless Request in policy no [protected]P[protected] for medical expenses in subsequent policy period is not replied approval

Inspite irda guidelines onMEDICAL EXPENSES INCURRED UNDER TWO POLICY PERIODS
If the claim event falls within two policy periods, the claims shall be paid taking into consideration the available sum insured in
the two policy periods, including the deductibles for each policy period. Such eligible claim amount to be payable to the insured
shall be reduced to the extent of premium to be received for the renewal/due date of premium of health insurance policy, if not
received earlier.
My mother is hospitalised but no replies on cashless approval in renewed policy period.