United India Insurance Company [UIIC] — explanation required for the amount reimbursed of my mediclaim

Address:

Ranchi, Jharkhand, 834001

Dear sir,
With reference to above subject a clerfication is required as my father was operated on 4.7.2017 at narayana hrudayalaya banglore. The computation sheet received from your end which gives the break up of the amount reimbursed is not satisfactory. Major expense of the surgery whcich was of around four lakhs you are just giving 25% of that. Kindlu explain us on that.
Regards
Rahul maroo.

Patient name:- ajay maroo
Claim no.- blr-0717-cl-0014030

This mail was written on 16th october to vidal health who is the tpa o[censored]nited india insurance. Vidal health has reimbursed the claim amount. We had requested for an explaination from them but till date and time their is no response from their end. When i spoke to one of the employee in vidal who was taking care of this case he just told me that in the policy its written to reimburse 25% only. Last year same operation was conducted in mumbai and at that time vidal had reimbursed the entire amount.
Kindly look sl no. 8 of the break up sheet
Break up sheet of the amount reimbursed is attached for your reference.

Mail written to vidal health and cc to insurance regulatory development authority.