United India Insurance Company [UIIC] — Non receipt of Medical claims

Address:	Chennai, Tamil Nadu, 600001
Website:	United India Insurance Company

I am a pensioner of State Bank of India and insured with UIIC - medical scheme. In-spite of repeated requests I am yet to get my ecard and other policy particulars from UIIC. My claims dated 30.07.2016 are getting returned on 22.08.2016 indirectly indicating I have to freshly submit in the prescribed format along with policy number, TPA number, certificate number, etc; and asking me to contact Mr. Dinesh mobile number [protected]. When contacted I am getting this number as out of order and hence contacted land-line numbers of SBIZO who asked me me to contact Ms. Sittara o[censored]IIC - mobile number [protected] might have informed this particulars to me. I tried this number several times on 22.08.2016 which she never picked up. Previously also about 45 days back I tried this number to get ecard and other particulars which she never picked up.

How we can get their service utilized fairly if one of the given number is out of order and the number holder is used to not to attend the calls, if we call for more than 4 times and also not replying to sms sent in this regard.