United India Insurance Company [UIIC] — pending payments

Regarding. File no 19rboiuij2247

In connection with the above file insurance company had deducted my two payments of rs1000/-and rs500/- for want of original receipts. And also rs15000/-, starting that maximum has been paid.
All originals in regard to payments of rs1000/ and rs 500/- sent as received from the hospital latter on, and delivered in their office on 28/07/2018, and also requested to reconsider payment of rs15000/-as paid by me for the catrate operation.
Other originals stated to have been sent by the hospital to be checked in the main file of hospital already with the insurance company.
Almost one and half month has passed there is no response from the co inspite of my number of reminders through mails and personaly reminding their customers care department.

Ashokbhatia.