Universal Sompo — Motor

I am writing to bring to your attention that my dzire new vdi car registered with number TN10AU9303 met an accident on 27 th jan 2024 i immediately brought my car to cars india pvt ltd in gerugambakkam. policy no- 2311/69379073/00/000 CLAIM NO- CL23470725 . I explained the details of my caraccident to surveyor external ( Mr muthu kumar) mobile no [protected] but he said that this damaged is not covered under insurance claim. I was surprised to hear this statement from the surveyor. Though t've explained the details of accident, he was not in a position to listen and not given proper response yet. finally he advised me to contact your mumbai team. regarding the claim.
why i contact the mumbai office. i policy buy at maruti insurance only.
i am deeply disappointed by the response i received from your surveyor, mr muthu kumar. i kindly request your immediate inervention to facilitate the processing of my insurance claim without any futher delays.
i hope for a swift and positive resolution to this matter. your prompt attention to this issue is greatly appreciated.
pls note that i'll register a complaint against your insurance company with IRDA and insurance ombudsmanif delay or no response any.

by palani. [protected]