University Of Calcutta — No status on posting of Academic transcripts to WES

I had applied for Academic transcripts for my immigration process and have requested a copy to be sent to WES, Canada.

I did receive an email from the transcript department that it is ready for pickup (please see below):

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Your Academic Transcript [ R/R. Sl. No. 620 ] is ready. Thereby you are requested to receive the hard copy of "Academic Transcripts" on Monday to Friday (working day only) between 12-00 noon to 1-00 p.m from the office of the R. R. G. ("Academic Transcripts"). You are also requested to bring 01 (one) set of coloured xerox (Back To Back) of your all academic marksheets and degree certificates obtained from the University of Calcutta to receive the same.

This is for your information.

The department of R. R. G. ( "Academic Transcripts" )
University of Calcutta
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However, as part of my application, I had requested a copy to be posted to WES (Canada) directly and have paid the required fees.
Could you please help me get a status on this whether the transcripts have been posted or not?

I have sent 5 or 6 emails for the last few days but no one ever responded.
This is critical for my immigration process and am getting delayed.

I humbly request your kind help in this regard. I would be much obliged to you if you can help me get a status.