University Of Calcutta — Request of Transcript

I have been going round and round for almost 3 months now for my transcript request. These people are so good in harassing my mother who has visited already 6 times to CU. But every time they come up with some new excuses that this is missing or that is missing. We have been attending to their every request but they are adamant on not working and helping us out. Now finally my mother has submitted all the documents on 04.11.20 but today they are calling saying the verification of my docs has not been done yet and that my mother has to visit again with the same set of documents which they will now courier to Canada. This is extremely ridiculous. They just want to harass us. When I requested that my application will get delayed by 3 months if my documents do not reach Canada by December mid, they were least bothered. I have never seen such pathetic irresponsible people in my entire life. I want to register this complaint and sue CU for the loss and mental harassment I’ve been facing for the last 3 months.