UPI — amount deducted from my account but not credited to the receiver

Dear sir/madam,
I made a payment through tez app on 17th october and another one on 12th november of rs. 501 and rs.151 respectively from my sbi account.in both cases the amount was deducted from my account but not credited to the reciever. I called the tez app costomer care sevaral times and also called the sbi toll free number but none of them could solve this problem. It's been nearly 2 months. So please help me.

1. Date:17 oct 2017
From: nitesh panda ([protected]@okaxis)
Issuer bank: state bank of india

To: manas kumar majhi ([protected]@okaxis)

Google transaction id: cicagidkyqaedg
Upi transaction id: '[protected]

2. Date:12 nov 2017
From: nitesh panda ([protected]@okicici)
Issuer bank: state bank of india

To: dhiraj kumar so birendra prasad (Dkg[protected]@okhdfcbank)

Google transaction id: cicagicolqvyzw
Upi transaction id:[protected]