UPI — non refund of failed transaction amount

I had made an online transaction on tez app of rs 9450 by entering the recipient s ifsc and account no.
But he has not received the money and it has been debited from my account. It has been 12 days already after the transaction. Yet i am to receive the money back.
Date: 9 th november 2017
From: mr. Shashank v patil ([protected]@okicici)
Issuer bank: allahabad bank

To: ••••7868

Google transaction id: cicagidwmpgoqq
Upi transaction id:[protected]
Please do solve this problem at the earliest.